TERMS & CONDITIONS:
Black Tulip Flowers dedicates itself entirely to ensuring your total satisfaction.
Substitutions may be necessary to ensure your arrangement or speciality gift is delivered promptly. The utmost care and attention are given to your order to ensure it is as similar as possible to the requested item.
By purchasing an item on this website, you agree to be bound by these terms and conditions. Our Network and its subsidiaries may occasionally amend these terms and conditions, and any amendment will become effective immediately. Your continued use of this website after modification constitutes an agreement to abide by and be bound by these terms and conditions, as amended.
“Oman is our country of domicile” stipulates that the governing law is the local law.
We will not trade with or provide services to OFAC and sanctioned countries.
Customers using the website who are Minor /under 18 shall not register as a User of the website and shall not transact on or use the website.
We accept Visa or MasterCard debit and credit cards in OMR and USD for payment.
Cardholders must retain a copy of transaction records and Merchant policies and rules.
The user is responsible for maintaining the confidentiality of his account.
Black Tulip Flowers Intl maintains the https://www.blacktulipflowers.om/ website.
All products shown on this website (as may vary from time to time) are available in every city in the respective country. We provide information about specific product ranges in selected delivery areas on the individual product pages.
Some flower and plant products may be harmful or poisonous (lilies, in particular, can be highly toxic to cats); if you require further information before submitting an order, don’t hesitate to get in touch with us.
All products are subject to availability. If there are any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality if the same is unavailable after the order confirmation notification. If we cannot supply all (the product or any substitute product to you at all), we shall notify you as soon as possible. In that case, we will refund your payment in full no later than 1 – 2 business days after the intended delivery date or date of communication about the same, whichever is later.
A few products may not be available for same-day delivery or other special delivery services. Such information is available on the respective product pages. Although an infrequent case, please note we may need an additional 24 hours to deliver exotic flowers, seasonal flowers, chocolates, cakes, and fruit baskets in some locations. We provide only the finest quality gifts/flower arrangements (branded items, wherever applicable) through our chosen partner network.
Unless otherwise specified, we direct the delivery of products on this website within Oman. We do not represent that any item referred to on this website is appropriate for any use or available in a location outside Oman. Suppose you choose to access this website from locations outside the Oman area; you are responsible for compliance with local laws if and to the extent local laws apply. In that case, blacktulipflowers.om is not liable for any delayed delivery or non-delivery of any items with or without any reason. In no event shall blacktulipflowers.om be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages or any damages whatsoever. We will suspend the delivery time guarantee during extreme weather conditions such as typhoons, heavy rain, etc. An incomplete shipping address might cause a delay in delivery! You must ensure that someone is present to accept delivery. If the recipient is unavailable at the delivery address, we will attempt redelivery later in the day/the following day. If we are not able to deliver your order within the date(s) you have specified on your order, we shall notify you by email or phone to arrange another date for delivery. We shall not be liable for any failure to perform our obligations where such failure is due to Acts of the Creator (including fire, flood, earthquake, storm, hurricane or other natural disasters.
We give utmost care and attention to your order to ensure perfect delivery. In dealing with highly perishable products, if anything goes wrong and you raise a concern or complaint, we will always listen and resolve the issue as quickly as possible. Our customer service staff are trained to respond to crises and can decide on an appropriate course of action for you on the spot. We regret that you may not cancel an order once your order is shipped. You have the right to cancel any payment if another person, not acting on your behalf or as your agent, has fraudulently used your credit or debit card. In such circumstances, we will re-credit you to the extent that the card issuer does not reimburse such sums.
If the customers find anything wrong with the product, they can undoubtedly complain. Our customer service staff will look into the matter and provide the appropriate solution to resolve the issue. If the customer cancels the order 1 day before the delivery date, they are entitled to a full refund. We will verify any quality issues reported by the customer regarding the product. If we confirm the problem, we will either replace the product or provide the customer with a full reimbursement. Please mail us at [email protected] with your details, like order number and delivery date, to complain about the quality and services. We will provide compensation after consulting with the company management.
Refunds will be made onto the original payment mode and processed within 10 to 45 days, depending on the credit card issuing bank.
The customer may request a refund a day before the delivery date. However, if we have already shipped the order, we can refund the paid amount minus the delivery charges and wrapping costs. We cannot refund the amount if the recipient has already received the product.
If you have any issues regarding the quality of the product, please raise a complaint within 24 hours of delivery of the product. Our quality control team will inspect the same and process the replacement if the complaint is genuine. The replacement is subject to inspection.
We do not accept complaints after 24 hours of delivery.
CREDIT CARD SECURITY
Black Tulip Flowers Intl accept payment from all major credit and debit cards, including Visa, Mastercard, Visa Electron and JCB. We also accept payment by PayPal.
All payment information is transmitted in secure mode and is encrypted using the highest levels of online security encryption available. Firewalls within the payment gateway system prevent any unauthorized access to your information. The payment gateway secure system captures credit card details and never stores the data on your computer or computers belonging to Black Tulip Flowers Intl. After placing your order, Black Tulip Flowers Intl will email you to confirm the payment has been successful.
The information contained in this website is for general information purposes only. Black Tulip Flowers Intl provides the information, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability concerning the website or the information, products, services, or related graphics contained on the website for any purpose. Therefore, any reliance on such information is strictly at your own risk. In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you can link to other websites that Black Tulip Flowers Intl does not control. We have no control over those sites’ nature, content, and availability. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. We make every effort to keep the website up and running smoothly. However, Black Tulip Flowers Intl takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.